Prior to returning any item, please contact our Customer Service team for detailed instructions via Contact Us page, or:

Israel Office: +972-52-621-6455

Refunds:

We want you to be happy with our products, therefore, If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days of your purchase with receipt or proof of purchase under the following guidelines:

Order placed via dealers

Please contact dealer directly for their refund policy.

Order placed directly via Mapleleaftrains.com

We will accept return within 30 days from day of your purchase with the following guidelines:

  • Product must be returned in its original packaging
  • Make sure all the original packing material and instruction papers and/or manuals are included.
  • Product isn’t used or damaged
  • Improper maintenance and/or abuse are not covered by this warranty.
  • Items that have been modified by the modeler or anyone other than an authorized Maple Leaf repair person are not covered by the warranty.

Packages return address:
Attn: customer service Dept

Maple Leaf Trains
Bnei Yehuda 255
Bnei Yehuda
1294400
Israel

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